Complaints and Deviations
We advise you to first report Complaints and deviations to us by downloading the form on this page and fill it in as completely as possible. We will always try to find a good solution for your problem.
State as much information as possible about the complaint, such as:
Your Company name
Your first and last name
How we can reach you (telephone number / email)
The nature of the complaint (defective product, late delivery, delivery with damage, etc.)
Detailed description of your complaint, if possible with images.
How we can best solve the complaint in your opinion
the complaint form here
Complaints about the performance of the agreement must be submitted to Nipak fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to Nipak will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, Nipak will reply within the period of 14 days with a notice of receipt and an indication when the consumer can expect a more detailed answer.
Does not this lead to a solution? Then it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.
It is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not dealt with elsewhere yet, you are free to deposit your complaint via the European Union platform.
We care about our products and logically do our best to deliver them to you in top condition. However, it sometimes happens that an order gets damaged during transport or that something else happens that entitles you to a guarantee. From a legal point of view, you are obliged to report this to us within two months after the defect has been confirmed. If the defect falls within the warranty, we will take care of repair or replacement free of charge.